SWAT

Dynamic routes service area is classified by North and South zones as shown below: For SITA SCC   For SITA Office

SWAT’s Terms and Conditions and Privacy Policy can be viewed in app under Settings > Legal section.     

Android versions lower than 5.0, and iOS version lower than 10.0 are currently not supported by SWATBiz, please update your operation system and try again. Ensure that you have data, location se...

Please change your phone number under 'Settings' > 'Profile'.  Enter your new phone number, an OTP confirmation will be sent to you. 

Once you have a ride confirmation, please be at the pick up location at least 10 minutes before the departure time. To access your Trip ticket, go to Menu > `Manage` or simply open your notificatio...

SWAT uses a dynamic routing algorithm. This means that every day, we generate the most efficient route based on that day’s demand and other variables such as the traffic. Hence, you may be taken on...

On ride day, you’ll receive notifications when your vehicle is 10, 5 and 2 minutes away, and a final one when your vehicle arrives.In the case where the driver does not use the system or does no...

If you are going to be late to your current booking, please cancel and re-book for the next departure timing. You will require a confirmed ride in order to get on the bus, any last minute insertion...

Please show the driver your ride confirmation ticket and inform him of your Name and last 4 digits of your handphone number. He will manually board you via the driver app.    

Your driver will not wait for you if you are late. You are advised to be at the pickup point 5-10 minutes before your pick-up time.